Help & Contact
Help & Contact
We are there for you – personally, reliably and with an open ear for every concern.
Whether you have questions about your order, our products or shipping – our team will be happy to help.
Questions about your order
You have placed an order and would like to check its status or make some changes?
Simply send us a short message with your order number – we'll take care of the rest.
Returns & Complaints
Did your product arrive damaged or does it not meet your expectations?
No problem – send us an email with informative photos to
kundenservice@emirtex.de
We will review your request immediately and find a solution together.
Shipping & Delivery
Our products are shipped throughout Europe from Dortmund using DHL Premium shipping.
Delivery times within Germany are 1–3 business days. You can find our shipping prices under Shipping & Information.
General questions
Are you looking for information about materials, care, or collections?
Feel free to check out our FAQ page. – there we have clearly answered the most frequently asked questions.
Contact us directly
kundenservice@emirtex.de
We look forward to hearing from you.