Usually within 1–3 business days, provided all items are in stock.

Within Germany, usually 1–3 business days after shipping. Internationally, delivery times vary depending on the destination country.

Yes, as long as the item can be sent as a parcel. Please provide the complete Packstation and PostNumber details.

Please first check the shipment tracking (incl. delivery to neighbors/collection point). If unclear, contact support – we will help immediately.

For international deliveries, tracking starts with DHL and is handed over to the local carrier in the destination country. Follow the forwarding link shown in the DHL tracking to the local carrier to see the current status and avoid returns.

As long as we have not yet picked the order: yes. After that, it's usually no longer possible – contact us quickly.

We're sorry if an item is missing from your order. Please email us at kundenservice@emirtex.de—preferably with your order number and photos—so we can assist you quickly.

Oh no! If you have received a damaged or defective product, please contact our customer service within 14 days. Send us your order number, a short description, and photos of the damage so we can help you quickly.

Depending on the destination country, import duties may apply, which must be paid by the recipient.

We accept the common and secure payment methods:

• PayPal
  
• Sofortüberweisung (Klarna)
  
• Klarna Invoice
  
• Visa
  
• Mastercard
  
• Maestro
  
• American Express
  

All payments are processed securely via encrypted payment providers, so your data always remains protected.

You can return your order within 14 days of receipt, as long as the items are unused, in their original packaging, and securely packed.

Our return options are as follows:

1. Return to our store
You can return the items directly to one of our stores. Please bring your delivery note or proof of purchase.

2. Independent return shipment
Of course, you can also return the items to us independently with a shipping service provider of your choice.

Our return address is:
Emirtex Home
Münsterstraße 56
44145 Dortmund

3. DHL return (payer)
Upon request, we can provide you with a DHL return label as a self-payer. Please contact our customer service by e-mail in advance. After reviewing your request, we will inform you whether a corresponding return label can be issued.

Please note:

• Returns are possible within 14 days of receipt of the goods.
• Items must be unused, complete and, if possible, returned in their original packaging (OVP).
• Please pack the goods carefully and securely for transport to avoid damage during shipping.

Please let us know which of the above return options you prefer.

Note:

Please note that unfortunately we cannot cover the costs for returns.

We recommend sending returns insured and keeping the proof of postage with the tracking number until the refund is complete.

We are not liable for lost returns without tracking.

You have 14 days from receipt of your order to return items to us. Important: Products must be unused and in their original packaging.

After your return has been received and successfully inspected, the refund will usually be processed within 3–7 business days via the original payment method. You will automatically receive an email notification about this.

Shock-proof with sufficient padding. Fill empty spaces, use original packaging, keep proof of postage.

You can easily redeem your voucher at checkout. Simply enter the voucher code in the "Discount code or voucher" field – the amount will be automatically deducted from your order.

Yes, gift vouchers are available both online in our shop and directly in our store.

Our gift vouchers are valid for 36 months from the date of purchase.

Unfortunately, a cash payout of the voucher value is not possible.

If you return a product that was paid for with a voucher, the corresponding amount will be credited back to the voucher as a store credit.