Usually within 1-3 working days , provided all items are in stock.

Within Germany, delivery usually takes 1–3 business days after shipment. Internationally, delivery times vary depending on the destination country.

Yes, as long as the item can be shipped as a parcel. Please provide your full Packstation address and postal code.

Please check the tracking information first (including delivery to a neighbor/collection point). If anything is unclear, contact support – we'll help immediately.

For international shipments, tracking starts with DHL and is then handed over to the local carrier in the destination country. Follow the redirect link displayed in the DHL tracking to the local delivery service to see the current status and avoid returns.

As long as we are not yet picking orders: yes. After that, it is usually no longer possible – contact us quickly.

We're sorry if an item is missing from your order. Please contact us at kundenservice@emirtex.de – ideally with your order number and photos – so we can help you quickly.

Oh no! If you received a damaged or defective product, please contact our customer service within 14 days. Send us your order number, a brief description, and photos of the damage so we can help you quickly.

Depending on the destination country, import duties may apply, which must be paid by the recipient.

We accept all common and secure payment methods:

• PayPal
  
• Instant bank transfer (Klarna)
  
• Klarna invoice
  
• Visa
  
• Mastercard
  
• maestro
  
• American Express
  

All payments are processed using encryption via verified payment providers to ensure your data remains protected at all times.

You can return your order within 14 days of receipt , provided the items are unused, in their original packaging and well secured .

Your options:

1. Return to the store
   Bring the item to us along with the delivery note. Please let us know briefly by email beforehand.
2. Discounted return label
   Write to kundenservice@emirtex.de .
   Within Germany, the label costs €7.90 per package.
   When we issue a refund, we will automatically deduct these costs from the amount.
3. Own return
   You can also choose your own shipping provider. In this case, you will bear the costs yourself.

Once we receive your return, we will check it and refund the amount via the original payment method.
This usually takes three to seven working days.

A notice:

Please note that we are unfortunately unable to cover the costs of returns.

We recommend sending the return insured and keeping the receipt with tracking number until the refund is completed.

We accept no liability for lost returns without tracking.

You have 14 days after receiving your order to return items to us. Important: The products must be unused and in their original packaging.

Once your return has been received and successfully processed, the refund will usually be issued within 3-7 business days via the original payment method. You will automatically receive an email notification.

Shockproof packaging with sufficient padding. Fill any voids, use original packaging, and keep the shipping receipt.