Ferveo Sanna Contact Grill | Black and White

Usually within 1-3 working days , provided all items are in stock.

Within Germany: €5.90 flat rate. Free shipping on orders over €100. Current rates for the EU and Switzerland can be found here .

We accept all common and secure payment methods:

• PayPal
  
• Instant bank transfer (Klarna)
  
• Klarna invoice
  
• Visa
  
• Mastercard
  
• maestro
  
• American Express
  

All payments are processed using encryption via verified payment providers to ensure your data remains protected at all times.

You can return items within 14 days of receipt – unused, in their original packaging and well secured.

Your options:

• Branch: Returns with delivery note (please announce in advance by email).
  
• Return label: Email to kundenservice@emirtex.de – within Germany €5.90 , to Austria €10 .
  
• Self-delivery: You can also pay for postage yourself.
  

Upon receipt, we will refund the amount via the original payment method (approx. 3-7 working days ).

Please keep the tracking number safe – uninsured returns are your responsibility.

If you have received a damaged or defective product, please contact our customer service within 14 days. Send us your order number, a brief description, and photos of the damage so we can help you quickly.

Care instructions are provided for each item. Glass and porcelain are usually dishwasher safe; please wash wood and coated metals by hand.